Snapemu Support
Need help with Snapemu? Contact the developer for questions, technical support, bug reports, or suggestions.
Contact support
Community forum
Visit Snapemu Discussions on GitHub to ask questions, share tips, or suggest features. You need a GitHub account to post or reply.
Discussions are public. Please use email for purchase issues or anything containing personal information.
Email support
Email: snapemu@gavinliu.cn
Click the email link to open your email app, or copy the address into your preferred email service. You can write in English or Chinese. We will reply by email as soon as we can.
What to include
To help us understand the issue, please include:
- Your device model and operating system version.
- Your Snapemu version.
- What you were trying to do, what happened, and what you expected.
- Steps to reproduce the issue and any error message.
- Screenshots or a short recording, if helpful. Hide any personal information first.
For import or compatibility issues, include the system, file extension, and game title. For purchase issues, describe the purchase or restore problem and the store used.
Do not send passwords, payment card details, game ROMs, or BIOS files. Support does not provide game files.
Before contacting us
- App crashes or stops responding: close and reopen Snapemu, restart your device, and check for an available app update. If the problem persists, tell us when it occurs.
- A game does not import or run: check that you selected the intended game directory or file. Include the system and file format in your report.
- Controls do not respond: check the selected control settings and, if using an external controller, its connection to your device.
- Saves or progress are missing: keep your existing files and backups. Avoid uninstalling the app or deleting its data while investigating; uninstalling removes local data.
- Premium purchase problems: confirm you are signed in to the store account used for the purchase and try restoring purchases in the app. If it still fails, email us with the error shown.